Support Policy

We are committed to providing reliable and friendly support for all of our plugins. Our goal is to help you get the most out of your purchase and ensure that your experience with our products is smooth and successful.

Support is available for all customers who have purchased a plugin from our store. If you need assistance, you can reach our team by contacting us at support@candlelightplugins.com. We strive to respond to all inquiries as quickly as possible, but as we are a small team we typically will get back to you within 2-10 business days.

Support includes help with installation, setup, and general usage of the plugins you have purchased. We are also happy to troubleshoot any errors or issues that may arise, and we will do our best to provide clear solutions or workarounds. While we aim to address all reasonable support requests, please note that support does not extend to custom development, modifications beyond the standard plugin functionality, or conflicts caused by third-party themes, plugins, or hosting environments.

Our support policy may change from time to time. The version of the policy that applies to your purchase is the one published on this page on the date you completed your transaction.

We value our customers and want you to feel confident that help is available when you need it. If you ever encounter a problem, our team is ready to work with you to get it resolved.